Refund policy
Refund Policy
At Komodo, we want you to love your hair care journey. However, we understand that sometimes a product might not be the right fit. Because we sell personal care items, we maintain a strict return policy to ensure hygiene and safety for all our customers.
1. Eligibility for Returns
To be eligible for a refund, the following conditions must be met:
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Condition: Products must be unused, unopened, and in their original packaging. We cannot accept returns for products that have been opened or tested.
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Timeline: You must notify us of your intent to return the item within 30 days of receiving your order.
2. The Return Process
To initiate a return, please follow these steps:
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Notify Us: Contact our support team at [Insert Email Address] with your order number and the reason for the return.
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Ship the Item: Once our team acknowledges your request, you may ship the item back to our designated return address.
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Provide Proof: You are required to provide proof of shipment (such as a tracking number or a shipping receipt) once the item has been dispatched. Without proof of shipment, we cannot guarantee that your refund will be processed.
3. Shipping Costs
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Customer Responsibility: All shipping costs for returns are the responsibility of the customer. Shipping fees are non-refundable.
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Original Amount: We only refund the original purchase price of the product. Any shipping fees paid on the original order will not be included in the refund total.
4. Inspection and Approval
Once your return is received and inspected:
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We will send you an email to notify you that we have received your returned item.
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If the product is found to be used or damaged, we reserve the right to deny the refund or offer a partial store credit instead.
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If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
5. Non-Returnable Items
Please note that gift cards and items marked as "Final Sale" are not eligible for return or refund.